Shipping & Returns

 

Shipping Information

We deliver to over 100 countries around the world, and offer a variety of different shipping options to meet your needs:

  • SHUN FENG(Only in China,including Hong Kong, Macao,Taiwan)
  • DHL Express-All other countries

Delivery fee depends on actual weight of parcel.

 

Please note that we do not dispatch any orders over the weekend. Weekend orders will be dispatched on Mondays. We aim to dispatch your order as soon as possible after we have made and checked the availability of goods, your payment has been authorised and all our fraud checks are complete. Order cut-off times, transit times and shipping number are provided when your order has been dispatched, and do not take into account possible delays caused by payment authorisation, adverse weather conditions, fabric availability or other such events. If your order has not been delivered within the time frame specified, please get in touch with us and we will assist you to track your parcel. As we process your order, we will inform you as soon as possible if any products you ordered become unavailable or have any known quality issues.

 

Rechenberg cannot be liable for any loss or damage to deliveries.

 

Returns & Exchanges

At Rechenberg we are committed to ensuring the highest level of service. Whilst hoping that you are delighted with your order, if you are not perfectly satisfied with your goods we will gladly help you to make some changes of the garment that you ordered. However, due to the size and some detail of the garments is only made for you, we cannot accept any sort of return except the reasons caused by our fault. If you feel not satisfied with the style of clothes, we also do a garment-exchanging service. Due to different types of clothes and accessories, please contact us for further information. Please note if you would like to do a changeable service, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.